FAQS | Diamonds & Aces | Luxury Clothing Brand

Can I cancel or modify my order?

If you wish to cancel or modify your order, please send an e-mail to Customerservice@diamondsandaces.com as soon as possible. We will make every effort to accommodate your request. However, once an order has been submitted, we cannot guarantee that the purchase can be cancelled or modified.

 

My order is not being accepted. Why?

Please make sure that the address you are entering in the "Billing" field is the address that is registered with your bank and the address where you receive your bank statements. If the system still doesn't accept your order, please contact your bank and then contact us by e-mail at Customerservice@diamondsandaces.com and we will be glad to assist you.

 

Product availability in Diamonds and Aces Online store?

All items that you can see in the Diamonds and Aces Online Store may be in  stock, however, all or single sizes and/or colors can already be sold out as we only stock only an exclusive amount of items. In that case the respective color and/or size cannot be selected anymore.

Please be aware that even if you could add an item to your shopping cart, it can still be bought by another customer until you have completed and processed your order to us. So, be fast to get the products you want.

 

Where do I send my return to?

Unit 18383, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, UK. Please look at our Refund policy at the bottom of the page, for more information.

General returns information.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. (The email which confirmed your purchase.) please send your proof of purchase receipt and your request to our email: Customerservice@diamondsandaces.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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